Have
a question? We've compiled some of the more common ones.
Look here for the answer, and if you don't find the
information you need, please contact Symphony Communications
Support at support@symphonycommunications.com
or call 973.424.9428.
Customer
FAQs
Do I receive a bill from Symphony Communications
or from my carriers?
To simplify the payment process, carriers will bill
you directly for their services. You will never make
any payments to Symphony — either for your phone
services or for or for our telecommunication consultation.
How
does Symphony Communications get paid?
As we mentioned before, you will never make any payments
to Symphony — either for your phone services or
for or for our telecommunication consultation. We work
on your behalf to get you the best pricing and service
available through our wide network of carriers and service
providers. In the end, Symphony gets paid directly by
these vendors.
If
I have a dispute on my bill or with a carrier, who do
I call?
Symphony always recommends calling your carrier immediately,
but remember, we are here for you as your advocate.
If you feel you are not getting results with your carrier,
contact your Symphony Sales Agent or our Support Center
for additional help.
What
exactly is a "T-1" line?
A T-1 line is a digital transmission link with a capacity
of 1.544 Mbps (1,544,000 bits per second). T1 lines
use copper wire and span distances within and between
major metropolitan areas.
Agent
FAQs
How do I become a Symphony Communications Agent?
We welcome the opportunity to talk to interested individuals
about becoming a Symphony Communications Agent Partner.
Simply call or email our main office to discuss this
opportunity. If we are in agreement that this is a good
fit forboth parties, an agent agreement will then be
sent to you for review and signature. Please feel free
to call us for more information at 973.424.9428.
Does
Symphony Communications have a direct sales force?
Yes, Symphony has several direct sales agents representing
our company, but mostly, we are represented by a network
of independent telecom agents.
Does
Symphony Communications have their own network?
No, we are not a carrier. Symphony is a communications
consulting firm that offers price and service solutions
to our clients by utilizing the networks of major carriers
for all local, long distance and data services.
Does
Symphony have an on-line system for tracking orders,
customer history, etc?
A corporate online tracking system is in development,
but for now, agents can view and track their accounts
online through the our main carriers' individual tracking
systems.
Where
can I sell Symphony products and services?
Symphony's long distance, data, and enhanced services
are available to customers throughout the U.S. (except
for Alaska and Hawaii).
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